FAQ

 

Q) Do your products have any side effects?

All our products are made with natural and organic ingredients and hence have none of the side effects that chemical ingredients have. Still, certain products can be allergic to some people as even natural ingredients can cause allergic reactions in some individuals. Always test a patch of our product on your inner elbow and leave for thirty minutes to determine whether our product is safe for use by you. Immediately discontinue use if irritation occurs. Our products are not suitable for those with nuts allergies.

Q) How do I know which products are right for me?

You can receive a free consultation with one of our sales specialists to help determine which products are right for you by messaging us on Facebook, Instagram, Twitter or by emailing us at sales@conaturalintl.com or by calling in at +92 345 1003014 or +92 321 5777533.

Q) Are your products safe for use by pregnant women?

Our products are safe for use by pregnant women. However, we advise you consult with your doctor before using any of our products if you are expecting or trying to conceive.

Q) How do I place an order online?

You can place your order by adding products from our website into your cart. Add any discount codes if applicable and checkout with your credit/debit card info or opt for the Cash on Delivery option.

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Q) How long will my order take to be delivered?

Our delivery times nationwide are 3-5 days after your order has been confirmed. Orders within Lahore can arrive between 1-2 days after your order has been confirmed. The delivery time of all orders is subject to change depending on weather and public safety conditions.

Q) Do you ship globally?

We ship globally. Conatural is readily available in the UK  and UAE (Souq and Boulevard One). For other countries, please contact sales@conaturalintl.com.

Q) Where can I buy your products in stores?

To find our retailers and sales locations in Pakistan, please visit here.

Q) How long do your products keep for?

It is important to correctly store your Conatural products correctly, under 30°C and out of direct sunlight. Otherwise, each of products will last for as long as the specified period on each product’s webpage or as specified on its packaging.

Q) Where are your products manufactured?

Our products are formulated and packaged at our manufacturing facility in Lahore, Pakistan.

Q) What is your policy on animal testing?

We are 100% against testing cosmetics or skincare on animals and will NEVER ever allow it for any of our products.

 

Q) Are your products suitable for vegans or vegetarians?

All our products are suitable for vegetarians. With the exception of our Organic Lip Balms and Essential Day Cream which contain Beeswax and our Nourishing Goat’s Milk Soap with Shea butter which contains Goat’s Milk, all our other products are suitable for vegans too.

Q) What makes CONATURAL different from other skincare companies?

Conatural products are 100% natural and in most cases organic too which means that they are more effectively working in tune with your body to holistically maintain healthy skin and hair without any harmful side effects. Regular use also shows longer lasting results than competing brands that contain chemicals.

Q) What is your refunds & exchanges policy?

For details on our refunds & exchanges policy, please visit here.

Q) How do I become a distributor for Conatural or acquire products for my retail business?

To become a distributor or reseller for Conatural, please visit here.

For help with anything else for providing your comments/suggestions, please feel free to drop us an email at sales@conaturalintl.com